Refund policy
Returns and Refund Policy
Our returns and refund policy explains the conditions under which customers can return products and receive their money back.
- Return period: Most eligible products may be returned within 14 days of delivery, provided the return meets the applicable conditions.
- Product condition: Returned items should generally be unused, in their original packaging and accompanied by all accessories, manuals and proof of purchase.
- Damaged or incorrect items: Customers should report damaged, defective, incomplete or incorrectly delivered products as soon as possible so that the issue can be investigated.
- Refund process: Once a returned product has been received and assessed, an eligible refund will be processed according to the applicable policy.
- Refund method: Refunds are generally paid back using the original payment method, subject to the payment provider's processing procedures.
- Refund timeframes: The time it takes for a refund to reflect may vary depending on the assessment process, bank and payment method.
- Delivery charges: Original delivery fees may not be refundable in certain circumstances, depending on the reason for the return and the applicable terms.
- Faulty products: Products that develop faults may qualify for a repair, replacement or refund, depending on the nature of the problem and the applicable consumer protection requirements.
- Non-returnable items: Certain products, such as gift cards and some personal-care or hygiene products, may not be eligible for return unless required by law.
- Online marketplace purchases: Products purchased from third-party sellers may need to be returned through the online returns process rather than at a physical store.