Privacy Policy

1. Introduction

We value our customers' privacy and are committed to protecting their personal information. This privacy policy explains how we collect, use, store and protect information when customers visit our website, create an account or purchase products from us.

2. Information We Collect

We may collect the following types of information:

• Personal details: Full name, email address, phone number and delivery address.
• Account information: Login details and information provided when creating an account.
• Payment information: Details needed to process payments securely through our payment service providers.
• Order information: Products purchased, order history, returns and delivery details.
• Website information: Information about how customers use our website, including device information and browsing activity.

3. How We Use Personal Information

We use customers' information for the following purposes:

• To process and deliver orders.
• To communicate order confirmations, delivery updates and refund notifications.
• To provide customer support and respond to enquiries.
• To process payments, returns and exchanges.
• To improve our website, products and services.
• To detect and prevent fraud, unauthorised access and other security risks.
• To send promotional messages where customers have given the required consent.

4. Sharing of Information

We do not share customers' personal information unnecessarily. However, information may be shared with trusted third parties when needed to operate our business. These may include delivery companies, payment providers, technology service providers and customer support services.

Information may also be disclosed when required by law or when necessary to protect our legal rights and prevent fraudulent activities.

5. Protecting Personal Information

We take reasonable security measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access to customer information is limited to authorised individuals and service providers who need it to perform their duties.

Although we take steps to protect information, no online system can be guaranteed to be completely secure.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve the shopping experience, remember customer preferences, maintain shopping carts and understand website traffic.

Customers may be able to manage or disable cookies through their browser settings. However, disabling certain cookies may affect some website features.

7. Customer Rights

Customers may have the right to request access to their personal information, correct inaccurate details, request deletion where legally permitted, or object to certain uses of their information.

Customers may also withdraw consent where processing is based on consent. Requests will be handled in accordance with applicable privacy laws.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and accounting requirements, resolve disputes and protect our legitimate business interests.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business practices, technology or legal requirements. Any updated version will be published on our website.

10. Contact Us

Customers who have questions about this privacy policy or how their personal information is handled can contact our customer support team through the contact details provided on our website.

Important: This privacy policy is a general template and is not Makro's official policy. Before using it for your own online store, customise it to reflect your actual data practices and ensure it complies with South Africa's Protection of Personal Information Act (POPIA) and other applicable laws.